Crime Wars – Privacy Policy

Privacy Policy for Crime Wars

Effective date: August 6, 2026

Last updated: August 6, 2026

Poison Studio (“Poison Studio,” “we,” “us,” or “our”) provides the mobile game Crime Wars (the “Game”). This Privacy Policy explains what information is collected when you use the Game, why it is used, when it may be shared, and the choices and rights available to you.

This Policy applies to the Game and to privacy-related support communications with Poison Studio. Third-party services used by the Game process information under their own privacy policies, which are linked below.

1. Information We Collect

The information actually collected may vary depending on your device, operating system, country, privacy choices, SDK versions, and our configuration of the Game.

Information collected automatically

  • Device and app identifiers: Android Advertising ID (when available), app set ID, Firebase installation ID, and other app-, device-, or SDK-specific identifiers.
  • Device and app information: device model, manufacturer, operating system and version, language, time zone, country or region, mobile carrier, connection type, Game version, and SDK version.
  • Network and approximate location information: IP address and approximate location inferred from the IP address, such as country, region, or city. The services described in this Policy do not require us to collect your precise GPS location.
  • Game and advertising activity: Game launches, session times, gameplay and progression events, feature interactions, ad requests, ad impressions, clicks, completed video views, rewards, and other interactions with advertisements.
  • Diagnostics: performance information, loading times, technical errors, device state, and other diagnostic data used to maintain the Game and the integrated SDKs.
  • Privacy choices: consent signals and settings relating to personalized advertising, analytics, and applicable regional privacy requirements.

Purchases

If you make an in-app purchase, Google Play processes the payment. We may receive information needed to provide and verify the purchase, such as the purchased product, purchase token, order or transaction status, price and currency, and transaction time. We do not receive or store your full payment-card number or other full payment credentials.

Information you provide to us

If you contact us, we receive the information you choose to provide, such as your email address, message, screenshots, device information, and other details needed to answer your request. Please do not send sensitive personal information that is not necessary for support.

2. How We Use Information

We and our service providers may use the information described above to:

  • operate, maintain, and provide the Game and its features;
  • save or restore settings and deliver purchased or rewarded content;
  • understand how the Game is used and improve gameplay, balance, performance, and usability;
  • retrieve and apply game settings and feature parameters through remote configuration;
  • display contextual or, where permitted, personalized advertisements;
  • select ads, limit how often an ad is shown, and measure ad delivery and performance;
  • attribute installs and advertising results;
  • detect, prevent, and investigate fraud, abuse, invalid traffic, and security incidents;
  • diagnose technical problems and protect the stability and security of the Game;
  • process purchases and provide customer support;
  • comply with legal obligations and enforce our rights.

3. Advertising and Mediation

The Game uses AppLovin MAX to mediate advertisements. When an ad is requested, AppLovin and one or more participating advertising partners may receive device, network, advertising, interaction, diagnostic, and consent information. Depending on your location, device settings, consent, and the partner’s practices, this information may be used for contextual advertising, personalized advertising, ad measurement, frequency capping, attribution, analytics, and fraud prevention.

The advertising services that may participate in the Game are:

Advertising partners may act as independent controllers of the information they receive and may combine it with information from other apps, websites, or sources as described in their own policies. We do not control their independent processing.

4. Analytics and Remote Configuration

We use the following services to understand and improve the Game:

  • Firebase Analytics for analytics about Game use and events;
  • Firebase Remote Config to retrieve and apply settings and feature parameters without requiring a Game update; and
  • Yandex AppMetrica for usage analytics, attribution, and technical diagnostics.

These services may process identifiers, app interactions, device and app information, IP address, approximate location, and diagnostic information. Learn more in Firebase Privacy and Security, the Google Privacy Policy, and AppMetrica’s data safety documentation.

5. Google Play Purchases

In-app purchases are offered through Google Play Billing. Google processes payment and Google account information under the Google Privacy Policy. We use the limited transaction information returned to the Game to verify purchases, provide purchased content, restore eligible purchases, prevent fraud, and keep records required by law.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following:

  • Consent, including for personalized advertising or analytics where consent is required. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
  • Performance of a contract, such as providing the Game and delivering an in-app purchase you requested.
  • Legitimate interests, such as operating and improving the Game, providing contextual advertising, measuring performance, securing the Game, preventing fraud, and responding to support requests, where those interests are not overridden by your rights.
  • Legal obligations that require us to process or retain information.

7. How Information Is Shared

Information may be shared:

  • with the advertising, analytics, remote configuration, and payment providers listed above;
  • with vendors that help us operate, secure, support, and maintain the Game;
  • when required by law, legal process, or a valid request from a public authority;
  • when reasonably necessary to protect users, prevent fraud, or defend legal rights;
  • in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business, subject to applicable law; or
  • with your direction or consent.

We do not sell personal information for money. However, the disclosure of identifiers and activity to advertising partners for personalized advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws.

8. Your Choices

  • Consent controls: Where the Game displays a consent or privacy settings screen, you may use it to make or change your choices. Withdrawal does not affect processing that occurred before the change.
  • Android advertising controls: Your device settings may allow you to reset or delete the Advertising ID and control ad privacy or personalization. The exact path depends on your Android version and device manufacturer.
  • Google advertising controls: You can manage eligible Google ad choices in My Ad Center.
  • Personalized ads: Opting out of personalized advertising does not necessarily remove advertisements; you may continue to receive contextual or non-personalized ads.
  • Uninstalling: You may stop future collection by the Game by uninstalling it. Information already collected may be retained as described below.

9. Retention and Deletion

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Game, maintaining security, preventing fraud, resolving support requests, verifying purchases, meeting legal and accounting obligations, and resolving disputes. The applicable period depends on the type of information and why it is processed.

Advertising, analytics, and platform providers determine their own retention periods for data they control; please review their policies linked above. Aggregated or de-identified information that can no longer reasonably identify you may be retained for longer.

To request deletion of personal information controlled by Poison Studio, email support@poison-studio.am with the subject Crime Wars Privacy Request. We may need information reasonably necessary to locate the relevant records and verify the request. We may retain information where required by law or where an applicable legal exception permits retention. If a third party controls the information, we may direct you to that provider’s privacy tools or request process.

10. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to restrict or object to processing; to withdraw consent; and to opt out of targeted advertising, sale, or sharing. You may also have the right to appeal our response and to complain to your local data protection authority.

To exercise a right, contact us at support@poison-studio.am. We will not discriminate against you for exercising a privacy right. Rights may be subject to verification and exceptions under applicable law.

11. Children’s Privacy

Crime Wars is not directed to children under 13, or under the higher minimum age required by local law. We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe that a child has provided personal information through the Game, please contact us so that we can review the matter and take appropriate action.

12. International Data Transfers

Poison Studio and the providers listed in this Policy may process information in countries other than the country where you live, including countries whose data protection laws may differ from yours. Where required, appropriate safeguards are used for international transfers in accordance with applicable law. More information about provider transfer practices is available in their respective privacy policies.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

14. Changes to This Policy

We may update this Privacy Policy when the Game, SDKs, or legal requirements change. We will post the updated Policy at this location and change the “Last updated” date above. Where required by law, we will provide additional notice or request consent.

15. Contact Us

Poison Studio
Email: support@poison-studio.am

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